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Job Description
- Responsible for Inbound calls
- Responsible Outbound calls
- Follow up with customers
- Maintain customers satisfaction level by calling them according to scheduled action plan
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Job Requirements
- Males and Females are welcome to apply
- Undergrads are welcomed
- Fluent in English
- Able to handle customer issues through phone calls.
- Able to maintain customer satisfaction through phone calls.
