Customer Services Specialist - On-Site (Greater Cairo)

Job Purpose:

As the Service Point’s (SP) Customer Services Specialist, you are the first-line personal interaction with our clients after their in-app experience. Your role is to guide, facilitate and conclude buyers’ and sellers’ journeys efficiently, effectively and in a friendly manner in compliance with Mazadat standards and requirements.

Responsibilities:

1. Sellers:

• Ensure a seller dropping off their items have reached the correct SP location as per their schedule
• Inspect the item before receipt, ensuring its compliance with the sales post on the application back end
• Store and/or facilitate item storage on physical storage facilities, ensuring the correct tag mark is tagged to the item on our internal systems

2. Buyers:

• Ensure walk-in buyers are assigned to your SP and perform the required control checks before confirming receipt of their items
• Facilitate the payment process Mazadat provides (cash, POS, e-payment solutions) and ensure payments and deductions are duly completed
• Conclude the final package fulfillment to the buyers, ensuring items are collected according to the pre-inspection conditions

3. Inquiries:

• Greet customers in a professional manner, ascertaining visit reason/problem
• Respond to customer inquiries, directing them to the company’s customer contact points as required
• Assist with placement of orders, refunds, or exchanges – accordingly to the case category
• Keep records of customer interactions, process customer accounts, and file documents.