Job Details
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Job Description
- Respond to customer queries in a timely and accurate way, via phone, email, or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our Product, Sales, and Marketing teams
- Assist in training junior Customer Support Representatives
Job Requirements
Job Description
RAYA Customer Experience (RAYA CX) is a leading provider of next-generation BPO and customer experience management services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Since 2001, RAYA CX has been delivering integrated business process outsourcing solutions focusing on advanced technology, robust strategies, continuous improvement, and innovation.
Role Description
This is a full-time on-site role for a Customer Service Representative at RAYA CX's location in Qesm 1st 6 October. The Customer Service Representative will provide customer service, technical support, and global services to clients across various industries daily.
Qualifications
- Customer Service Representatives, Customer Support, and Customer Satisfaction skills
- Customer Service and Customer Experience abilities
- Strong communication and problem-solving skills
- Ability to multitask and work in a fast-paced environment
- Experience in handling customer inquiries and resolving issues
- Good computer skills and familiarity with CRM systems
- Previous experience in a similar role is a plus
- High school diploma or equivalent required; additional education is a bonus
