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Job Description
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Assist team or customers through a plan of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Replace parts as required
- Provide support, including procedural documentation and relevant reports
- Follow diagrams and written instructions to repair a fault or set up a system
- A working knowledge with Microsoft infrastructure.
- Understanding of Network fundamentals.
- CCNA
- Support the roll-out of new applications
- Set up new users' accounts and profiles and deal with password issues
- Respond within agreed time limits to call-outs
- Work continuously on a task until completion (or referral to third parties, if appropriate)Prioritize and manage the open cases at one time
- Rapidly establish a good working relationship with customers and other professionals, such as software developers
- Test and evaluate new technology
Job Requirements
- Bachelor's degree in Computer Science or Communication Engineer
- Minimum 1-3 years of experience in providing help desk support.
- Fluency in spoken and written English
