Job Details
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Job Description
- Handle calls & online chat.
- Manage and resolve customer complaints.
- Provide customers info about products and services.
- Identify and escalate priority issues.
- Follow up customer calls when it’s necessary.
- Document all call information according to operating procedures standard.
- Make call reports.
- Moderate all social network “ Facebook / Instagram” comments & messages.
Job Requirements
- +1 Year Experience in customer service.
- Able to use Microsoft Office.
- Professional Multi-tasker.
- Able to write professional letters in English and Arabic.
- Good at both written and spoken English.
