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Job Description
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
Job Requirements
Qualifications
Responsibilities
· Communicate with customers via phone, email and chat
· Provide knowledgeable answers to questions about product, pricing and availability
· Work with internal departments to meet customer's needs
· Data entry in various platforms
Qualifications
· At least 1 - 3 years of relevant work experience
· Excellent phone etiquette and excellent verbal, written, and interpersonal skills
· Ability to multi-task, organize, and prioritize work
· Can use Microsoft Office
· Housing near EL Sheikh Zayed Prefer
