The Support Technician is responsible for providing technical support and assistance to users experiencing technical issues with hardware or software. Resolves technical issues, provides technical advice, and performs routine maintenance to ensure optimal performance of systems.

Provide technical support:

- Receive technical support requests from users via phone, email, or ticketing system

- Diagnose technical issues and provide effective and quick solutions

Hardware and software maintenance:

- Perform regular hardware and network maintenance to ensure smooth performance

- Installing and updating software and applications

Network management:

- Monitor network performance and resolve network-related issues

- Ensure network security and protect against security threats

 Training and support:

- Provide training and guidance to users on how to use systems and applications effectively

- Creating and updating technical support documentation and manuals

Stay on top of technological developments:

Stay up to date with the latest developments in technology.

- Make recommendations to improve systems and technical infrastructure

Manage technology assets:

- Track and manage technical assets such as computers, printers, and other equipment

- Ensure availability of necessary equipment and support day-to-day operations