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Job Description
- Provide customers with the organization’s service and information.
- Manage inbound, outbound.
- Build meaningful connections and encourage community members through dialog and messaging.
- Complete call notes and call reports as necessary and update them in the CRM.
- Record details of comments, inquiries, complaints, and actions taken.
- Follow up complicated customer calls where required.
- Identify, escalate priority issues and report to the high-level management.
- Researching required information using available resources.
Job Requirements
- 1-2 years of experience
