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Senior Customer Service Specialist

floward
Cairo, Egypt
Posted 1 year ago
158Applicants for2 open positions
  • 147Viewed
  • 7In Consideration
  • 140Not Selected
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Job Details

Experience Needed:
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Job Description

  • Taking customer calls, chats & emails or through any other communication medium to assist them in the best way suitable.
  • Following up with all customer requests until the ticket is closed after making sure the customer is completely satisfied.
  • Having strong product & service knowledge at all times.
  • Conveying to operation agents the required action to resolve the customer’s ticket and following up until it is resolved.
  • Conveying to operation agents any changes that need to be made to the order based on the customer’s request which may include change of address, adding/removing items etc...
  • Making sure all customer data are taken accurately & precisely whether it includes address, names, messages etc..
  • Making sure unsatisfied customers are properly compensated within the allowed limit, beyond that the agent makes sure the proper approvals & exceptions are taken.
  • Putting together reports about the customers inquires. (to whom and why)
  • Sending gifts to our best customers.
  • Contacting not confirmed orders to check if any assistance is needed.

Job Requirements

  • 3-5 E-commerce experience
  • Excellent Communication Skills.
  • Bachelor Degree
  • Good English Level
  • Maximum Age 30
  • Strong phone contact handling skills and active listening

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