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Job Description
- Developing appropriate mechanisms to implement the sales plan approved by the management, which includes targeted customers, and determining the best ways to communicate with them, attract them, and complete successful sales deals.
- Scheduling the monthly/weekly/daily communication plan With potential customers and documenting them within the approved platform for managing customer relations.
- Carrying out all the necessary procedures to promote the company's services through phone calls, remote meetings, presentations, explanations about services, analysis of client requirements, and formulation of solutions commensurate with the challenges in his business sector.
- Obtaining all necessary data from customers and successfully completing their entry processes within CRM.
- Preparing sales reports, including all items agreed upon with customers, on a regular basis Through the CRM.
- Archiving all documents and evidence related to sales transactions to facilitate the process of conducting periodic reconciliation with customers, checking the invoices that were delivered to them, and ensuring that no mistake occurred in the billing, the balance of the customer's account, or the receipt statements by the customers.
- Achieving the best results in terms of revenue and the monthly target number of expected sales.
- Receiving incoming calls from customers, providing adequate answers to their questions and inquiries, promoting the company's services, and representing them in an optimal manner.
- Demonstrate professionalism in dealing with customers, maintain a positive attitude and overcome obstacles faced by the customer in order to achieve the highest levels of customer satisfaction.
- Conduct post-sales follow-up with customers to ensure their level of satisfaction with the services provided, and connect them with the competent authority to follow up on any case or complaint, in addition to identifying developments related to their requirements and responding to these requirements in an optimal manner.
Job Requirements
- Bachelor's degree in Marketing / or other related fields.
- Previous work experience of at least two years in the field of sales and customer service, whether in a service center or a call center.
- Outstanding communication skills (oral and written) in both Arabic and English.
- Excellent working knowledge of electronic office software and electronic applications.
- Good technical skills.
- Documentation and data recording skills.
- Familiarity with working on client relations management systems CRM.
- Having advanced organizational skills, with the ability to multi-tasking.
