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Job Description
- Provide 1st Level support to production issues logged via tickets, mails, Phone and communication channels
- Support all business teams regarding system inquires and guide them
- Communicate with all services providers in case of technical issues and inquires
- Monitor, resolve and escalate production issues as appropriate to Level 2 Support teams.
- Run monitoring reports for usage, performance, and/or availability.
- Meet customer expectations regarding estimated response times for issue resolution.
- Cover operations 24X7 and perform Health checks on database queries and Backend systems on rotational basis
- Create and maintain Level 1 Support Knowledge Base documentation for teams' reference and use on a day to day basis.
Job Requirements
- BSc in Computer Engineering or equivalent
- Hands-on experience in SQL query writing (Oracle and SQL server )
- Excellent analytical skills
- Strong result orientation and customer centricity
- Excellent communication skills.
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