Job Details
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Job Description
Job Summary
We are seeking a highly skilled and experienced IT Operations Section Head to oversee the daily operation and performance of the IT infrastructure across multiple departments. This role requires deep expertise in managing virtualization (VMware), Exchange servers, networking, security, monitoring, and backup solutions. The ideal candidate will ensure high availability, performance, and adherence to industry standards, with a strong understanding of ITIL practices and a focus on operational excellence.
Key Responsibilities
- Service Operations Management:
- Ensure efficient and reliable IT service delivery aligned with business needs and SLAs.
- Proactively monitor service levels and address potential issues to minimize downtime.
- Infrastructure Oversight:
- Manage and maintain the IT infrastructure, including VMware environments, Exchange servers, and core networking components.
- Ensure high availability, scalability, and performance of IT systems.
- Team Supervision and Development:
- Lead and support cross-functional teams in Network, Security, Virtualization, and Systems.
- Foster a collaborative environment and provide mentoring to enhance team capabilities.
- ITIL Implementation and Process Management:
- Apply ITIL best practices for incident, change, and problem management.
- Streamline IT operations workflows and drive continuous process improvements.
- Project Coordination:
- Assist in planning and executing IT infrastructure projects, including upgrades and new deployments.
- Collaborate with internal teams and external vendors to meet project objectives.
- Security and Compliance:
- Implement and enforce security protocols to protect IT systems and data.
- Ensure compliance with organizational and regulatory policies.
- Monitoring and Backup Management:
- Develop proactive monitoring strategies for early detection of system issues.
- Ensure robust backup and disaster recovery plans are in place and regularly tested.
- Stakeholder Communication:
- Serve as a key point of contact for IT service performance and operational issues.
- Provide regular reports and updates to senior management on IT operations.
Job Requirements
Key Requirements
Education:
- Bachelor’s degree in computer science, Information Technology, or a related field.
Experience:
- Minimum of 7 years of experience in IT operations and infrastructure management.
- Proven experience managing IT teams and supporting large-scale environments.
Technical Expertise:
- Strong knowledge of VMware virtualization, Windows Server, Linux, Exchange, and networking.
- Proficiency in monitoring tools, security protocols, and backup solutions.
Leadership Skills:
- Ability to lead and develop cross-functional teams.
- Strong decision-making and problem-solving abilities in high-pressure situations.
Soft Skills:
- Excellent communication and stakeholder management capabilities.
- Strategic thinking and the ability to align IT operations with business goals.
Certifications (Preferred):
- ITIL Certification, VMware Certified Professional (VCP), Microsoft Certified Solutions Expert (MCSE), or relevant security certifications like CISSP or CISM.
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