Operation Coordinator / Ecommerce Store
Chefmay -
Dokki, GizaPosted 2 years ago153Applicants for1 open position
- 45Viewed
- 5In Consideration
- 0Not Selected
Job Details
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Job Description
- Monitor, control, and manage business operations to meet customer expectations and company goals.
- Managing the company's overall operations and logistics strategy in order to maximize the process efficiency and productivity, and ensure that the management of supply, demand, purchase, inbound and last-mile logistics, warehouse, and the planning and scheduling of relevant operational activities.
- Ensure that all operations & logistics-related processes associated with each activity are adhered to on month, quarter & year-end, and are executed accurately and in a timely manner.
- Ensure that all necessary processes and operations setups are in place to ensure no stock is lost in the office, stock counts are accurate and any variances are fully investigated.
- Lead the Operations & Logistics team, supporting them in achieving their own objectives and solving day-to-day problems whilst adhering to corporate competencies.
- Ensure that team responds to customer orders queries in line with standards set and agreed response times.
- Explore local expectations of customer orders service and service
Oversee payment issues and chargeback queries, ensuring that losses are recovered as required.
Job Requirements
- High standard of written and spoken English.
- Great communications skills, written and verbal by using positive language.
- Strong organizational, time management and analytical skills.
- Strong problem-solving skills.
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