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Job Description
- Administrative Operations: Lead and oversee daily administrative operations, ensuring a smooth and efficient workflow across the organization.
- Interdepartmental Communication: Enhance communication between departments, ensuring seamless collaboration and timely completion of operational tasks.
- Process Improvement: Identify and resolve communication bottlenecks, ensuring each department's needs are addressed promptly and efficiently.
- Logistics Coordination: Manage all shipment requests, ensuring accurate and timely processing to meet operational deadlines.
- Call Management: Answer and manage incoming calls, providing excellent customer service by addressing inquiries and directing calls to the appropriate departments.
- Customer Data Management: Accurately record and maintain customer information in the company database, ensuring data integrity and confidentiality.
- Reporting: Prepare and deliver comprehensive daily reports on administrative activities, highlighting key metrics and areas for improvement.
- Office demands: Oversee the maintenance and functionality of office facilities, supplies, and equipment, ensuring optimal working conditions.
- Project and Task Coordination: Ensure that all administrative tasks and projects are completed within specified timelines and to a high standard of quality.
- Accuracy and Precision: Maintain a high level of accuracy in data entry, document preparation, and record-keeping, minimizing errors and discrepancies.
- Team Leadership: Provide guidance, mentorship, and support to the administrative team, fostering their professional growth and development.
Job Requirements
- Educational Background: Bachelor's degree in Business Administration, Management, or a related field.
- Experience: 3 to 5 years of relevant experience in administrative roles, with a proven track record of managing operations and improving processes.
- Communication Skills: Strong verbal and written communication skills, with the ability to liaise effectively across all levels of the organization.
- Language Proficiency: Proficiency in English, both written and spoken, with excellent command of business and official correspondence.
- Technical Skills: Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with database management.
- Attention to Detail: Exceptional accuracy and attention to detail in all aspects of work, from data entry to report generation.
- Time Management: Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
- Problem-Solving: Ability to identify issues, develop solutions, and implement improvements to streamline operations.
- Leadership Abilities: Experience in leading and mentoring a team, with a focus on fostering a collaborative and supportive work environment.
- Gender: Female
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