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Information Technology Help Disk

Hikma Pharmaceuticals
6th of October, Giza

Information Technology Help Disk

6th of October, GizaPosted 11 days ago
73Applicants for2 open positions
  • 54Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description

  • Diagnoses and troubleshoots software and hardware problems and helps our customers install applications and programs.
  • Configures operating systems and using remote desktop connections to provide immediate support.
  • Installation and configuration for VPN clients according to the customer’s policies and procedures.
  • Ensures security and upgrades are applied to desktops and laptops and kept up to date
  • Diagnoses and troubleshoots technical issues, including account setup and network configuration
  • Follows up with clients to ensure the problem is resolved.
  • Manages multiple cases at one time and Testing and evaluating new technology.
  • Evaluates system potential by testing the compatibility of new programs with existing programs.
  • Provides outstanding phone, email, web chat-based technical and account services support to our customers
  • Diagnoses and solves Server software or applications faults (Antivirus Microsoft Office ..Etc.).
  • Processes customer correspondence Handle escalated calls or escalated customer issues.
  • Achieves Key Performance Indicator targets to meet business goals and objectives.

Job Requirements

  • Bachelor's degree in computer science or related technical field is preferred.
  • Proven working from 2-3 years of relevant experience in enterprise technical support, IT support.
  • Strong problem-solving skills.
  • Certification in Microsoft or Cisco is advantageous.
  • Basic network troubleshooting is a must.
  • Excellent written and verbal communication skills.

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