Senior Officer – Acquiring Fraud Monitoring

Role Purpose

To ensure implementing the fraud detection strategies to manage fraud monitoring in the acquiring
businesses. Making sure that the fraud losses are kept at the levels defined by the business and Card
Schemes.

Responsible to detect, prevent, investigate and recover fraud losses. Develop and maintain an approved
operating policy and procedures for the Unit. Represent NI in UAE Fraud Forum and Payment
Associations.

This job role is responsible to manage the operations of the fraud monitoring, execute standards and
practices for fraud control and management to minimize exposure to fraud losses, ensuring that the BAU
task is performed accurately. He/she is responsible for developing, implementing and modifying coaching
programs to ensure effectiveness of programs delivered to team members while ensuring organization
policies and procedures are adhered to.

Key Responsibilities:

• Ensuring that the acquiring fraud monitoring is performed 24/7.
• Work with the Senior and Assistant Managers ensure schemes’ best practices and regulatory rules are adhered to, ensuring solving the fraud related issues in compliance with the scheme, client and NI policies and procedures .
• Perform the monthly Mastercard SAFE compliance and fraud reporting checks ensuring obedience
  with no penalties.
• Develop and implement operating prevention/detection procedures in line of new initiatives and fraud trends and suggest policy related recommendations to the business on acquiring fraud monitoring.
• Create a best-in-class fraud detection team with high productivity and performance meeting SLAs and developing the standard operating procedure components to cater the detection performance quality requirements.
• Leading the regular review, recommendation, and fine-tuning of the fraud detection rules in response to fraud trend with aim to maintain the false positive and point of fraud detection up to the market standards.
• Ensure that fraud management policy is adhered while running the BAU task and support the unit head identifying key areas of improvement, realize fraudulent occurrence in the business and ensure strong internal control.
• Timely review of analyst's performance with regards to 24/7 Authorization and transaction monitoring and validate staff attendance and allocation as per the fraud requirements and alerts trends.
• Lead the team to develop all required work quality/standards, by improving the fraud monitoring and detection staff awareness, create successful backup program, and ensure problem solving.
• Review of capacity plan, leave plan, hiring plan, and training plan to ensure that the Unit is adequately equipped to manage fraud.
• Implement best-in-class processes and practices for maintaining and exceeding productivity and quality service level agreements.
• Ensure Schemes’ Risk Management Regulations are followed and implemented with zero penalties.
• Ensure that the Scheme program and risk reporting are detecting the practices that create fraud/business reputation risk and mitigate audit finding guarantying no pending audit points.
• Review and ensure that staff related access to the different fraud system is as per the business requirements and maintaining confidentiality of information and highest standards of integrity.
• Review all declines, rejects and non-3D secure trxs transactions in order to update fraud tool data base with IP address, emails, device finger-print, and others.
• Ensure that E-com merchant related requests and queries are responded on time and within the agreed TAT.
• Mitigate fraud risk at merchants through fraud awareness training programs for both retail and Ecom merchants.
• Track and review of capacity plan, leave plan, hiring plan and training plan to ensure that the Unit is adequately equipped to manage the fraud activities.
• Ensure that the self-certificate programs program and risk reporting are detecting the practices that create fraud/business reputation risk.
• Deliver all the required support / tasks assigned on ad-hoc requirement from the management.
• Provide the reporting that is required and case closure within the agreed time. This is in line with the unit goal to form a successful backup program with team members.