Job Details
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Job Description
- Reviewing & releasing pre-arbitration, pre-compliance correctly on visa online, mastercom, diners xchange and within scheme regulations to ensure no losses to NI / Merchant.
- Retrieving & Analysis of the Supporting Documents for Chargebacks.
- Processing of merchant its letters for copy requests & chargebacks received on a daily basis to ensure there is no time gap.
- Reviewing & releasing representments to schemes.
- Review and updating chargeback MIS on a daily basis to ensure record correctness
- Review & release of financial batches, fee collection & funds disbursement for chargebacks; debiting merchants / write off to ensure financial entries are passed regularly.
- Coordinating, advice & guidance to merchants, third party banks/ schemes & internal stakeholders for chargeback related queries.
- Review and monitor filing of chargeback documents for future retrieval in compliance with NI-policies.
- Review & implement changes in chargeback activities based on the bi-yearly changes in the scheme regulation to ensure compliance.
- Ensure Team Work, Work Allocation During Staff Leave.
Job Requirements
Education:
- Bachelor’s Degree from an accredit & recognized university.
Experience:
- 4+ years of end to end chargeback cycle processing/supervisory experience.
- Very Good command of English Language (Listening, Speaking, Reading & Writing), or equivalent to Upper-Intermediate level
Knowledge/Skills:
- Leadership skills
- Knowledge of Chargeback Rules & Regulations for various Schemes such as Visa, MasterCard, Diners & JCB. PCI-DSS.
