Client Relations Business Analysis Supervisor

Majorel Egypt -
Cairo, EgyptPosted 2 years ago

42Applicants for1 open position

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Responsible for weekly & monthly flash reporting inputs aligning with both operations and client relations
Review the monthly P&L with CR Management team to have solid insights about accounts profitability and loss causes ,sharing with management to put action plans and quick fix to improve
Set up the monthly cost allocation base of operations for the non-global accounts (outsourcing & insourcing) to provide the closest real allocation matrix aligned with financial strategy
Send seating plans (per site capacity plan) for the operations on monthly basis to provide the real picture of ideal seats and utilized seats to ensure maximum efficiency and suggest any needed moves
Define accounts LOBs to have clear updates on financial reports and cost allocation enhancement
Sharing in provide quarterly reports of budget Vs actual YTD.

1 year of work experience in the relevant areas.
Bachelor’s degree.
Excellent use of MS Office
Excellent verbal and written communication skills.
Strong presentation skills.
Adept with a variety of multimedia training platforms and methods.Ability to evaluate and research training options and alternatives.
Call center fundamental.
Experience in workforce management and budgeting
Problem Solving
Teamwork and cooperation.