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Job Description
- Installation and Configuration of client PCs, Application server, Database server and system packages in a professional manner.
- Conduct the front office Hotels & Restaurant Management solutions training, database and application configurations matching between the customer needs and the application standard as well as providing effective on site “Live Coverage” to the required standard.
- Troubleshoot and respond to system problems/requests by providing detailed resolutions to supported customers within the pre-determined time-frame of the contracted service level agreement.
- Effectively document cases clearly and concisely with actionable steps taken in the Tickets system following established procedures.
- Follow through with customers whose issues are not closed to Identify solutions to work around open issues / problems that are under investigation or pending resolution to the tickets assigned by a Team Lead or Manager.
- Manage own work performance to meet goals and objectives outlined in individual performance plan.
- Participating in products testing process.
- Work effectively with other support teams and help Desk team to resolve customer issues regarding fast respond, reliability and availability.
- Perform other/additional duties and projects that may be periodically assigned.
- Provide updates of implementation progress and challenges to the team leader on a regular basis.
- Maintain a senior level of expertise in industry leading information Management technologies.
- Contribute to business area assessment, user needs analysis and business systems design.
Job Requirements
- Minimum Four years’ experience.
- Preferably Communication skills Course and SQL Server 2005 Database Administrator certified.
- Strong English commands and language skills.
- Strong knowledge of current technologies and Microsoft SQL technologies.
- An excellent communicator, self-starter and tenacious.
- Candidates must be disciplined and well organized.
- A good understanding of product business know how would be an advantage although full training will be provided.
- Flexible and adaptable approach to customer needs is a good trait for a senior consultant.
- Be able to work under pressure and multi-task, the ability to priorities ensuring that all tasks are completed to the relevant business processes.
- Educated to a degree level in a computer related system, with a demonstrated strong computer background, networks and technical ability.
- Strong Knowledge in Microsoft Products.
- Extensive application and database engine up to date knowledge’s.
- Understanding of customer service philosophies.
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