Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- ➢ This highly visible and client-facing position will be responsible in performing compliance audits in accordance with the client contractual and regulatory requirements, alongside SYKES policies and procedures.
- ➢ This position will participate in the global-level management and implementation of physical, operational and information compliance, incident management ensuring the site(s) and business units comply with SYKES security policy, client contractual and regulatory requirements.
- ➢ The role will directly report to the Global Manager, and work in close conjunction with many clients and internal SYKES departments to coordinate the implementation of Compliance principles and values, responsible for the Compliance support of the country/facility.
- ➢ Lead engagement in implementation of SYKES Global Compliance Program, ensuring that recommendations are made to meet the needs of SYKES client.
- ➢ Provide subject matter expertise during the client lifecycle, ensuring provision of timely and accurate responses to client Compliance matters; participates in audits, buildouts, reviews client contracts, conducts client risk assessments, advocates client security measures, measures compliance with contractual obligations.
- ➢ Review client and site process to ensure that they conform to existing policies and procedures, as well as all applicable local laws and regulations.
- ➢ Communicate identified gaps, violations and compromises to regional line management, internal customers and department leadership where appropriate in a timely and concise manner.
- ➢ Support the local implementation of Business Continuity Plans and/or Disaster Recovery Plans for the Center and Accounts, according to the requirements of the business and clients.
- ➢ Support the standardization of key processes including physical security, business continuity, crisis management plan, country risk evaluation and disaster recovery to assure consistency.
- ➢ Conduct analysis and provide recommendations to line management for consideration on identification of needs affecting the success of SYKES Compliance Organization strategy and objectives. Based on the analysis, advise management and country leadership on the appropriateness of developmental eff orts to fulfill those needs.
- ➢ Support Client on-site and PCI audits within the site(s), providing evidence requested on key processes.
- ➢ Provide regular communications to SYKES’ business units on best practices, internal security policy, regulatory and privacy compliance, and contractual requirements.
- ➢ Maintain technical competence in security and auditing methods, tools, and best practices.
- ➢ Support corporate department leadership to provide insight to current security issues and will be responsible for moderately complex research and trending to assist with analysis and ensure overall global security performance.
- ➢ Provide administrative reporting, employee consultation and employee assessments for any assigned employees.
- ➢ Perform any other tasks, duties, or services requested by his/her immediate superior
Job Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- ➢ Highly proficient MS application use, including Excel and Word
- ➢ Strong written and verbal communications in English.
- ➢ Situational and client-relationship awareness
- ➢ Rational and logical thinker
- ➢ Data mining and analytics
- ➢ General IT knowledge
➢ Effective analytical abilities, strong interpersonal skills & the maturity & motivation to work independently ➢ Effective project management skills, including the ability to plan, organize, prioritize, & balance multiple tasks and/or projects to ensure target dates & goals are achieved - ➢ Accurate monitoring & reporting of compliance and risk management metrics
EDUCATION and/or EXPERIENCE
- ➢ Degree required, or demonstrable role-related certifications required in an operational business management related field.
- ➢ 3 years experience in Internal Audit/Risk Management
- ➢ Experienced in a variety of security architecture, concepts, techniques, and technologies
- ➢ Experienced in the compliance/audit industry
