Job Details
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Job Description
- Answer incoming calls and respond to customer’s emails
- Management and resolve customer complaints
- Identify and escalate issues to branches
- Provide service information to customers
- Research required information using available resources
- Research, identify and resolve customer complaints using an applicable process
- Process orders, forms, and application
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up on customer calls where necessary
- Upsell services
- Complete call logs and reports
- Handling social media transactions.
- Other duties as assigned
Job Requirements
- Knowledge of customer service practices and principles
- Excellent data entry and office background
- Excellent computer skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situations appropriately
- Have medical background “preferably pharmacist “
