- Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution, and improvement of action plans by providing advice and guidance to others in the application of information and best practices.
- Support and align efforts to meet customer and business needs.
- Manage customer relationships and expectations by developing a communication process to keep others up to date on project results.
- Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships.
- Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers, and others; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results.
- Identify, create, and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies.
- Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
- Provide project level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)
- Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process.
- Identify improvement opportunities (proactive and reactive)
- Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes.
- Understand and negotiate needs and expectations of multiple stakeholders.
- Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement, and implementations.
- Preparing SIT, UAT, production environment.
- Plan Technical testing of production (HA/DR testing, performance testing and review), Regression testing of UAT,
- Solicit customer feedback, report software bugs, and pass these on back to engineering for subsequent build / release cycles, as the product stabilizes, and then matures.
- Collaborate with Quality Assurance (QA), developers/ engineers and architects to align solutions, identify dependencies, and ensure functional results.
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