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Administrative Service Specialis...

Psychology Center
Maadi, Cairo

Administrative Service Specialist - (Maadi)

Maadi, CairoPosted 1 month ago
49Applicants for1 open position
  • 27Viewed
  • 2In Consideration
  • 4Not Selected

Job Details

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Job Description

  • Welcomes and answers all inquiries from customers in branch, email and via phone.
  • Arranging services for customers, for example, booking appointments or arranging virtual sessions.
  • Receives payments and gives out receipts for them, registering them in daily log.
  • Perform general administrative tasks, such and copying and filing
  • Work according to rosters which include morning, evening shifts during weekdays,  and some national holidays.
  • Handle customer complaints, provide appropriate solutions and alternatives
  • Follow communication procedures, guidelines and policies
  • Resolving customer complaints and issuing refunds as needed
  • Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
  • Making sure that the customer's experience is a positive one.

Job Requirements

  • Excellent command of English
  • Excellent communication skills
  • Demonstrates a positive, enthusiastic, friendly attitude
  • Males & Females.
  • Bachelor Degree
  • Strong phone contact handling skills and active listening
  • Ability to multi-task, prioritize, and manage time effectively.
  • New Cairo or Maadi resident is a must
  • Knowledge of internet usage (browsing), good knowledge of Microsoft Office application.
  • Ability to work under pressure.
  • Flexible with Rotational hours/Rotational Days off
  • Min years of exp: 2-5 years of experience with minimum 1 year as a TL in an offshore call center

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