Partnerships Manager

Synopsis

Recently crowned “Best Frequent Flyer Programme " at the 2023 Business Traveller Middle East 2023 Awards, there has never been a more exciting time to join Etihad’s Loyalty team to contribute to its continuous growth and success story. As Manager Partnerships, you will be accountable for managing either the "Financial" or "Retail and Lifestyle" partnership portfolio for Etihad Aviation Group, aligned with key KPI’s including member and revenue growth, engagement, guest experience and cost efficiencies. If you are revenue as well as service-focused, come join the fun and help build the Loyalty Programme even further.

Accountabilities

• Strategy: Develop and implement a comprehensive financial/retail and lifestlye Partnerships strategy. Work with internal and external stakeholders and partners to deliver your relevant partnership portfolio aligned with the positioning of Etihad’s global programme, privileges and recognition offered to members across different tiers, different markets and revenue targets.
• Revenue: Deliver on commercial targets including, but not limited to Gross Billings from partners, redemption targets, other associated revenue and engagement metrics.
• Business Development: Identify and launch relevant, innovative and value driven financial or retail and lifestyle partners to the Etihad Guest programme to support key markets and program commercial metrics. 
• Partner Marketing Support: Educate and contribute to an overall partner marketing strategy driven in collaboration with Brand, Marketing & Sponsorships to ensure partner commitments are delivered upon.
• Partner Operations: Deliver exceptional member experience through operationalising all partner processes and work alongside Strategic Projects & Partner Care Manager to on-board Partners into the programme seeking efficiencies through automation.
• Business Improvement: Define an enhancement roadmap working with relevant stakeholders on continuous improvement of the loyalty proposition and introduction of new facilities, platforms and integration with new partners.

Education & Experience

• A University degree, ideally in Business/Management with a preference within Customer and Business Relationship Management and/or Loyalty Management.
• Minimum 6 years' experience in loyalty partnership management, with full accountability for a portfolio.
• Experience in displaying commercial acumen with developing strategic partnerships in either Financial Services or Retail / Lifestyle. 

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world’s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.

To learn more, visit etihad.com