Senior Account Manager (Digital)

Bee Interactive Ltd. -
Zamalek, CairoPosted 2 years ago

104Applicants for2 open positions

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Be the primary point of contact and build long-term relationships with customers.
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Communicate with clients to resolve issues and inquiries.
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
Help customers through email, phone, online presentations, screen-share and in person meetings
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
Deliver clear required briefs to the operation teams.
Support, coach and lead team of account executives.

Bachelor’s Degree in an appropriate field of study.
5+ years' experience in Customer care and/or Account Management.
4+ years' proven experience in digital agency.
Project and program management, marketing strategies and digital integration experience.
Proven ability to manage multiple projects at a time while paying strict attention to details.
Excellent listening, negotiation, presentation, verbal and written communications, critical thinking, excellent business writing and problem solving skills.