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WAY4 Technical Support Specialist

Network International -Egypt
Cairo, Egypt
Posted 1 year ago
55Applicants for5 open positions
  • 17Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

The Technical Support Specialist acts as the first point of contact for any incidents raised by the L1 team (OCC / CSE / Business) on the WAY4 platform. 

The Technical Support Specialist retains responsibility of the issues/incidents, through to resolution, engaging and coordinating with other internal and external teams as necessary.

This is a key participant in the production work-stream, working alongside with engineers, business analysts and technical architects, ensuring fixes are ready to be taken into a development sprint and resolved. 

The Technical Support Specialist supporting the application day to day basis and managing the changes and implementations to way4 production system as required. 

Responsibilities:

  • Act as point of contact for L1 support team
  • Take responsibility for all issues and incidents raised to them
  • Propose solutions to issues and incidents where L3 engineering support is not necessary
  • Develop a deep technical understanding of the technologies used on the platform
  • Contribute to the technical backlog, identifying areas of improvement in the platform from security, stability & performance
  • Have a clear understanding of the platform roadmap, including participating in development of backlog tickets.
  • Support incident managers coordinating with L3 engineering support

 

Job Requirements

Minimum Qualifications: Bachelor’s Degree in Computer Science or equivalent industry experience

Minimum Experience: 5+ Years in payment related applications support and implementation

  • Trouble shooting and incident management for the card system and different integrations 
  • Handling the Level2 support for the Card Management System 
  • Knowledge about WAY4 Modules like Issuing, Acquiring, Advanced Application, Daily Procedures, Products, Tariff Management, Service Package, Accounting Schemes, Scheduler 
  • Trouble shooting and coordinating with product development team 
  • Server monitoring and deployment of fix on Unix and Windows Servers 
  • Functional testing and internal users training
  • Ability to clearly communicate with all stakeholders.
JobsIT/Software DevelopmentWAY4 Technical Support Specialist