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Job Description
- Responsible for all His Area branches achieving KPI’s (1Hr,CRRR,LTP,Not Repaired , IQC, core parts , efficiency )
- Reporting and analysis for all network performance.
- Provide and follow up CAP for and deviated performance.
- Communicate and solve high importance inquires by service tracking team.
- Communicate and support technical support team in handling technical issue cases.
- Explain, update and follow up with teams all new changes by Samsung in policy or process.
- Provide guidance for OFS (Safety stock) and forecasting orders.
- Send performance and KPI evaluation for all branches on weekly basis.
- Handle manpower/branch workforce and rotations.
- Follow up monthly UPC justification.
Job Requirements
- Effective communication and presentation skills.
- Time-management Skills.
- Excellent Command of English and computer skills.
- Excellent leadership skill.
- Excellent detail-oriented skills.
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