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Job Description
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Respond to queries either in person or over the phone or via remote access
- Diagnose issues with computer software, peripherals, and hardware
- Run software diagnostic tools and physically inspecting hardware systems
- Installing or changing software and operating system to fix issues
- Remotely accessing hardware or software for users to make changes and fix problems
Job Requirements
- BS degree in Information Technology, Computer Science or equivalent
- 1 - 3 years of experience in providing help desk support
- Fluency in English.
- Hands-on experience with Windows OS, mobile devices and other tech products
