-Direct the branch operations to produce the target revenues, control the expenses and enhance client experience.
-Train & build a guest-focused team who works with passion, care & dedication. In addition to provide informal feedback on a regular basis and to assist in the annual performance evaluation process.
-Develop the standard operating procedures & safe practices & train the branch team members on their use to ensure safety of clients, best client experience & efficient use of the branch’s resources
-Supervise the maintenance, security & cleaning in terms of 100% functionality & elimination of risks for clients
- Manage resource planning to ensure optimal branch operation.
-Assist in staff recruitment, supplier’s selection and customers’ targeting
-Create new ideas for the activities to make a better customer experience by bringing in the best market practices in the entertainment field through research & assessing competition landscape & work on integrating findings in the branch operations
-Manage the convenience store in terms of planning, inventory management & cash management to be a key source of revenue for the branch
-Overseeing the effective application of health and safety regulations and risk assessment to ensure a safe environment for park employees and the public.
-Handle the day-to-day operations through interacting with customers, answering customer enquiries, and effectively handling customer complaints.