Travel Agency Supervisor
- 55Viewed
- 1In Consideration
- 47Not Selected
Job Details
Skills And Tools:
Job Description
•Set goals for performance and deadlines in ways that comply with company’s plans.
•Organize workflow and ensure that employees understand their duties or delegated tasks.
•Monitor agents productivity and provide constructive feedback and coaching.
•Receive complaints and resolve problems.
•Prepare and submit performance reports.
•Decide on reward and promotion based on performance.
•Handle agents daily needs and request.
•Delegate tasks and assign work to agents.
•Plan the agents weekly shifts schedule and days off.
•Handle back office cases that requires GDS or suppliers’ system access.
Job Requirements
•Familiarity with company policies and legal guidelines of the field.
•3+ years of experience as supervisor or relevant role (including 1-2 year Call Center experience).
•Excellent communication and interpersonal skills.
•Outstanding organizational and leadership skills.
•Good knowledge of MS Office.
•Deep knowledge in the travel industry.
•High GDS experience.
•B1+ English profile.
•Email writing: 30 WPM / 95% accuracy.
•IQ: 110
