Job Details
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Job Description
- Assist in the day-to-day management of our e-commerce website, including product listings, pricing, and content updates.
- Respond to inquiries (phone, email or via website) in a timely manner.
- Collaborating with internal teams to facilitate the processing of new orders from online sales.
- Nurture and follow up sales leads and follow them through to order completion.
- Constantly update our CRM system with new contact details.
- Establish and manage relationships with online sales ambassadors and e-commerce partners.
- Collaborate with the web development team to ensure a user-friendly and visually appealing online store.
- Monitor website performance and user experience, recommending improvements as needed.
- Assist in managing product inventory, ensuring accurate stock levels and availability.
- Coordinate with the logistics team to track shipments and replenish inventory as needed.
- Stay updated on industry trends and best practices in e-commerce to propose innovative ideas for growth and optimization.
Digital Marketing Support:
- Assist in executing digital marketing campaigns across the different channels.
- Help create and schedule content, monitor campaign performance, and report on key metrics.
- Collaborate with the marketing team to optimize website traffic and conversions.
Customer Engagement:
- Respond to customer inquiries and provide support through various communication channels, ensuring timely and helpful responses.
- Assist in managing customer reviews and feedback to enhance the online shopping experience.
- Collaborate with the customer service team to resolve issues and improve customer satisfaction.
Analytics and Reporting:
- Collect and analyze data related to website traffic, sales, and customer behavior.
- Create reports and dashboards to track key performance indicators (KPIs) and make data-driven recommendations.
- Create weekly and monthly reports to management team.
Job Requirements
- Bachelor's degree in business, marketing, or a related field.
- 2-4 years of experience in a relevant field.
- Fluent English is a must.
- Strong interest in e-commerce and digital marketing.
- Basic understanding of e-commerce platforms (e.g., Shopify, WooCommerce, Magento) is a plus.
- Proficiency in Microsoft Office and familiarity with digital marketing tools.
- Excellent communication and problem-solving skills.
- Detail-oriented with the ability to manage multiple tasks efficiently.