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Job Description
- Make outbound calls to corporates politely and professionally to arrange appointments with C-Level staff for meetings.
- Make outbound calls to obtain feedback on services.
- Keep records of customer interactions recording details of complaints, comments, and inquiries.
- Maintain monthly MIS reports of customer feedback and recommended action plans.
- Follow up to ensure that appropriate action has been taken on customer requests and complaints.
- Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.
- Make reminder calls to clients, send follow-up emails and schedule appointments.
- Get feedback and Quality Assurance on identified or unidentified issues.
Job Requirements
- Excellent telephone manners and listening skills
- Excellent English speaking & writing skills
- Multi-Tasking is essential
- Comprehensive understanding of Microsoft Excel
- Experience in dealing with multiple departments within an organization
- Organized with proven administration experience
- Attention to details
