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Patient Relations Representative

Saudi German Hospital - Heliopolis, Cairo

Patient Relations Representative

Saudi German Hospital - Heliopolis, CairoPosted 20 days ago
83Applicants for2 open positions
  • 0Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Ensure coordination of communication between patients and families and medical staff
  • Provide patients and families with information on hospital services, procedures, and protocols
  • Interview patients or families to determine the nature of care needed and direct them to the concerned health care providers
  • Respond to patient inquiries regarding physicians and services
  • Create and maintain liaison with insurance companies to inquire about payable or paid claims
  • Analyze and interpret patient account data and facilitate payments
  • Post patient demographic and financial entries into the predefined hospital database
  • Respond to patients’ complaints regarding hospital services and ensure that concerns are handled properly
  • Teach patients to use healthcare equipment on their own or in a home environment
  • Provide support by establishing payment arrangements for uninsured or underinsured patients
  • Ensure that all concerns and complaints are directed to the concerned personnel with a hospital
  • Perform crisis intervention duties with a view to facilitating resolutions
  • Schedule meetings with patients or family members and ensure that corresponding physician or hospital staff’s availability
  • Effect change within the hospital system to ensure that patient experience is enhanced
  • Provide feedback to patients and families regarding their concerns and complaints

Job Requirements

  • BSc/BA in Public Relations, Journalism, Communications or a related field
  • Proven experience as a Patiant Relations Officer or similar PR role
  • Experience managing media relations (online, broadcast and print)
  • Background in researching, writing and editing publications
  • Proficient in MS Office and social media
  • V.good in English
  • Familiarity with project management software and video/photo editing is a plus
  • Strong communication ability (Oral and Written)
  • Excellent organizational skills
  • Ability to work well under pressure
  • Creativity and problem-solving aptitude

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