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Customer Service Representative ...

Premier Services and Rec...
Downtown, Cairo

Customer Service Representative - French Speaker

Downtown, CairoPosted 1 month ago
36Applicants for1 open position
  • 22Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

Be the first point of contact, providing an optimum level of service to all of our customers, 
resolving their queries and requests across multiple channels (email, phone and chat) within 
our customer promise
• Provide information and best advisory with regards to products and services and other related 
inquiries, while educating customers on the the company's business model
• Take ownership of case resolution, exceed targets and drive productivity
• Manage demanding customers with professionalism and emotional intelligence focusing on 
solution and retention.
• Advocate on your customers needs working with other internal teams, namely by identifying 
and boosting localization initiatives
• Managing your own development and supporting others to maximise team potential
• Actively contribute to a great work environment and the alignment with the company's values in the team

Job Requirements

Experienced in customer service (minimum of 1 year).
• Someone with excellent French proficiency in written and spoken.
• Someone with a good IT skills (both customer service specific and windows packages) that 
enjoys guiding our customers when navigating our digital platforms
• A person with excellent communication skills, with the ability and confidence to resolve 
complex customer issues with a positive approach
• Someone with natural multi-tasking ability, with an excellent eye for detail, critical thinking and 
good organisational skills
• A passionate, professional, self driven person, but also a strong team player

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