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Medical Customer Service Manager

Surgitech
Cairo, Egypt
Posted 3 years ago
224Applicants for1 open position
  • 54Viewed
  • 9In Consideration
  • 80Not Selected
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Job Details

Experience Needed:
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Job Description

  • Delivering a comprehensive service to inquiring customers
  • Possibly delegating certain customer inquiries to specific teams
  • Managing a large number of incoming calls and emails
  • Manage all customers concerns and explanations
  • Manage all the events related to our customers in any product line
  • Manage the marketing surveys and cooperate with the sales team to submit sales forecasting
  • Managing customers’ accounts
  • Keeping a record of customer interaction and details of actions taken
  • Communicating with internal teams to discuss sales targets
  • Generating sales leads, building sustainable relationships where necessary
  • Reporting back on results

Job Requirements

  • Medical background is a must. 
  • Excellent verbal and written communication skills
  • The ability to maintain calm under pressure
  • Thorough knowledge of the product or service the company they work for is offering
  • Efficiency and organizational

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