Customer Service Officer

Ensure QACC quality and hygiene standards are maintained by conducting quality checks of the dish out meal versus customer specification and leading flight verification to ensure that equipment are being loaded as per the customer instruction.Ensure that Customers' specified requirements are properly mapped in the system by checking for the accuracy of the menu grids, specifications and crew handover sheets and share the information with the internal departments in a timely manner.Work together with Finance in costing/pricing and communicating catering agreements to ensure that the required data are being processed on time.Be involved in Menu Presentations by ensuring that Customers' requirements and specific demands are communicated clearly with the internal departments. Communicate feedbacks gathered from Menu Presentation to all concerned departments for their appropriate action.Share Customers' feedback / complaint with relevant Department heads, and communicate the response and planned rectification to the Customer in a timely manner.Responsible to deliver training to new Customers in system ordering (Qafe Express).Assist new Business Customer start-ups and menu specifications by physically being on the shop floor to ensure Customers' specific requirements are successfully communicated for execution.Increase efficiency in the department by looking into potential process automations that will simplify and expedite manual processes and enhance Business Customer experience.Perform other department duties related to his/her position as directed by the Head of the Department.