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Job Description
- Handle the day-to-day operations in the Mall ensuring operations.
- Create and update the Mall policies and procedures.
- Prepare an overall budget for the Operations department incorporating operations, security and engineering expenses after reviewing the annual quarterly.
- Ensure adherence to the budget assigned for the various activities areas of operations (such as Maintenance, and Housekeeping etc.)
- Develop and maintain good working relationships with all retailers by interacting with them on a regular basis and resolve their issues
- Monitor the completion of leasing administration process by the retailer, provide with Occupant's Manual and monitor adherence to all policies procedures related to store display, logistics, garbage, mall timings etc
- Ensuring efficiency of mall operations through monitoring the opening and closing time of the mall, supervising the activities performed by the housekeeping, parking and horticulture, etc on a daily basis
- Preparation and development of marketing and annual event plans/calendar
- Follow up on the collection of monies owed from tenants and implementation of contractual terms
- Take steps to improve customer services inside the mall
- Develop sales and leasing plans to identify new clients and negotiate with prospective tenants to maximize income in line with the business plan
- Complete a full weekly report to the Top Management.
Job Requirements
- Minimum 5 years of mall management experience (mall manager level or above), preferably in the g Mall development, mall launching.
- Good understanding of tenant mix and zoning
- Good understanding of mall operations and associated policies and procedures
- Good understanding of mall marketing, advertisement and promotion
- Knowledge of managing leasing contracts and negotiation, exposure to tender management
- Understanding and experience in managing Service Level Agreements eg cleaning, security, facilities management etc
- Strong negotiations and selling skills
