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Job Description
- Process incoming & outgoing Medical & Life offer requests.
- Periodically review & audit all Medical & Life accounts including claims' reimbursements to clients.
- Provide the collection department with information about policy and endorsement receivables.
- Supervise necessary data entry in the company’s IT system & keeping Medical & Life records up to date.
- Review, investigate & correct inconsistencies and problems faced by the Employees Benefits Department.
- Determine proper handling of clients' accounts including offers, claims and all accounts enquiries.
- Provide regular weekly and monthly reports to Management.
- Prepare requested tailored reports at any time when needed.
- Manage department's staff & wok on their skills development.
- Cooperate with the technical department to resolve issues in an efficient & timely manner.
- Communicate with clients regarding their enquiries and problems to assure a swift and efficient problem solving process.
- Receive new business requests from the Sales Department & handle existing client’s inquiries (amendments, pre-authorizations & claims).
- Transfer and direct requests and inquiries to the relevant department or staff member & follow up on their performance until fulfilment.
- Escalate requests and unresolved issues to the designated department.
- Keep records of customers' inquiries, comments and complaints
Job Requirements
- The ability to make decisions
- The ability to meet tight deadlines
- Good interpersonal and communication skills
- Good English language command.
- Strong follow-up & customer focused approach
- Willingness to use own initiative
- Basic computer skills ( word, power point & excel)
- Problem analysis and problem-solving
- Stress tolerance