Store Manager - O'Mama Burgerhouse

The Store Manager is an integral component of our operations team. The team works towards providing our customers with high quality products, excellent customer service and exciting dining experiences. The Store Manager’s main tasks will be to operate the O'Mama Burger House Restaurant and provide the highest standards of quality, presentation, and service. The Store Manager is responsible for supervising and managing all staff employed at O'Mama, as well as coordinating with Marketing, HR, Accounting, and Supply and Logistics departments. In the next three months the Store Manager will be reporting directly to the CEO, and in the following three months and onwards the Store Manager will be reporting directly to the COO. 

Job Duties and Responsibilities

• Implements and monitors compliance for all operating procedures for both back-of-house and front-of-house
• Ensures the updating and completion of all monitoring tools
• Supervises and monitors kitchen team to ensure food safety, hygiene, and quality standards
• Maintains and archives all relevant production, safety monitoring, inventory, and waste documentation
• Ensures that inventory for safety and hygiene equipment is available and continuously updated 
• Prepares weekly, monthly, and quarterly reports on operations to central management
• Implements packages, offers, and discounts as directed by the Marketing Department
• Maintains inventory and stocks control through continuous inventory and stock taking as scheduled by the Supply Chain and Logistics Department
• Identifies challenges and risks and implements actionable solutions to resolve these challenges and risks
• Opens and closes daily cash register
• Develops and maintains in-store displays
• Coordinates with Supply Chain and Logistics Department and Marketing Department on the fulfillment of B2B commitments and events
• Creates staff shift schedules and assigns responsibilities
• Prepares monthly incentive and deduction reports to HR and Accounting Departments
• Develops and implements production plans, production schedules and updates purchase orders
• Supervises the receiving of purchase orders
• Collaborates and participates with HR Department in the recruitment of new employees
• Implements employee performance reviews as scheduled and reports assessments to COO and HR
• Continuously assesses staff training needs and coordinates and implements required training
• Motivate and inspire team to deliver exceptional customer service
• Provide consistent and regular communication with all team members
• Handles and responds to all customer inquiries and complaints as outlined in the standard operating procedures
• Ensures all recipes are up-to-date and kitchen staff are complying with recipe instructions
• Reports and coordinates with the Supply Chain and Logistics Department on all necessary equipment and facility maintenance and repair
• Reports and makes recommendations to the COO for improvement and upgrading of equipment, service method, presentation and  guest satisfaction