Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Alarm monitoring, classification, and 1st level troubleshooting for Core Network (CS/IMS/VAS) nodes and escalating to 2nd level support or other entities if needed
- Monitoring graphs related to national roaming and overall network performance
- Handling Core CS change requests for sites interventions and BO actions
- Classifying and accordingly escalating alarms to Back Office team via service manager tool.
- Performing regular health checks on Core Network nodes to ensure the performance and stability of the network
- Handling customer requests related to Core Network
- Troubleshooting customer care complaints related Core/VAS
- Perform Escalation and Notification to keep management and other business units informed during system outages and incidents
- Create and update/manage trouble tickets for any detected problem.
- Responsible for sending out notification SMSs for major outages
Job Requirements
- Bachelor's degree in communication and electronics, computer science or any related field
- 1 to 3 years of experience
- CCNA is a plus