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Job Description
As a Customer Support Agent, Our Health Facilities company expects the highest levels of customer service to be sure the customers on our platform have an outstanding experience. In this role as a Customer Support Agent, you are responsible for incoming calls or text messages while keeping our wait times down. You will communicate and collaborate with different departments to keep our professionals and facilities satisfied. We are looking for someone who is dedicated, enthusiastic, a problem solver, and a relationship builder. Often times you are the customer's first point of contact.
Roles & Responsibilities
- Efficiently process customer contact through text, phone, and email
- Identify and assess customers’ needs to achieve satisfaction
- Strive for the one contact resolution goal and eliminate the need for follow-up
- Foster confident relationships through open and engaging communication
- Go above and beyond to engage with customers
Job Requirements
Qualifications & Skill Set Requirements
- C1 up to C2 English speakers is a MUST
- Bachelors Degree is a MUST
- At least 2 years of customer service or equivalent experience
- Excellent oral and written communication skills
- Exceptional interpersonal skills, friendly & collaborative
- Effective problem solver, self-controlled, and thrives under pressure
- Goal-oriented and consistently exceeds expectations
- Courteous, compassionate, and empathetic
- Organized, attentive, and a quick learner
- Flexible with US shifts (Overnight shifts)
- Accountable, and takes ownership
