Call Center Agent
Downtown, Cairoposted 1 year ago176Applicants for1 open position
- 123Viewed
- 38In Consideration
- 86Not Selected
Job Details
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Job Description
• Handle a high volume of inbound and outbound calls in a timely manner.
• Follow quality assurance verified "scripts" when dealing with various topics.
• Identify the needs of customers, clarify information, research each issue, and provide solutions via calls.
• Save the customers’ requests and solutions on the admin system.
• Open tickets with the escalated cases to the back-office team.
Job Requirements
- Bachelor's degree in any relevant field
- Males only.
- Minimum 6 months of Call Center experience.
- Good English Language
- Very good PC skills (Microsoft Office: Word, Excel & Power Point).
- Age: 23 to 27
- Ability to multi-task, priorities & manage time effectively.
- Strong phone and verbal communication skills.
- Customer focus and adaptability to different situations.
- Ability to work under pressure & meet deadlines.
