Job Details
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Job Description
Job Description
Main Duties and Responsibilities
- Serving as the first point of contact for all stakeholders who seek technical assistance
- Determining the best solution based on the issue and its details
- Directing the unresolved issues to the next level of support personnel or escalating them to the higher management
- Providing accurate information on IT products or services
- Recording events and problems and their resolution in logs
- Identifying and suggesting possible improvements on procedures
- Diagnosing and resolving technical hardware and software problems
- Managing and troubleshooting the users’ equipment (printers, computers, scanners, smart boards, and data show)
- Installing and configuring hardware, operating systems, and applications
- Troubleshooting systems and network problems and diagnosing and solving hardware or software faults
- Monitoring and maintaining computer systems and networks
- Handling the roll-out of new applications
- Creating new users’ accounts and profiles on MS active directory
- Performing other related duties as assigned
- Ensuring that the server is working properly and managing any issues that might arise
- Handing out and receiving laptops, computers and printers in the organization from and to employees
Job Requirements
Job Requirements
A proven experience as a help desk from 1 to 3 years of experience, preferably in the IT industry.
Skills and Experience
Technical Experience:
- All Adobe CC Programs (Installation and Configuration)
- Autodesk Programs (Installation and Configuration)
- Network Support
- Hardware Support
- Support in MS Active Directory Environment
- Software House Programs
- Remote Support
- Network Monitoring
- Event Logs
- Technical Background in Firewall, MDM, and VOIP
- Ticketing System
Skills:
- Having a good understanding of computer systems, mobile devices, and other tech products
- Having the ability to diagnose and resolve basic technical issues
- Demonstrating proficiency in English language
- Demonstrating excellent communication skills
- Showing good interpersonal skills.
- Being proficient in hardware and software installation
- Having a thorough attention to details
- Demonstrating good problem-solving skills
