Driver Support
floward -
Cairo, EgyptPosted 11 months ago23Applicants for8 open positions
- 18Viewed
- 3In Consideration
- 15Not Selected
Job Details
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Job Description
- Evaluates, records, and response to additional/special service requests (i.e., Order related, driver issues, etc.).
- Ensure correct estimates in transport planning system.
- Meet on time delivery (OTD) requirements and follow-on discrepancies with suppliers and Customer Service.
- Ensure driver's happiness and satisfaction by tracking NPS.
- Manage over, short, loss, and damaged shipment issues.
- Assists in troubleshooting and resolving safety, service, and operational issues.
- Track and trace shipments, drivers, and deliveries.
- Create. lead and continuously improve the support channel of drivers.
- Collaborate with other team members to ensure the meeting of KPIs during a shift.
- Be POC between CS and driver to provide orders support.
Job Requirements
- Bachelor’s degree in supply chain management, business,
- 3+ years of relevant industry experience in logistics operations.
- 3+ years of shipping, receiving, warehouse operations, inventory management, and import/export operations experience.
- Working knowledge of products and services
- In-depth understanding of industry standards and company policies
- Proficiency with MS Office Word, Excel, PowerPoint or Google Docs, Sheets, and Slides.
- Having a track record of building high-performing, motivated, and engaged teams.
- Good customer focus
- Sharp attention to detail
- Strong analytical and problem-solving skills
- Meticulous and diligent attributes
- Great team player with the ability to work with minimal supervision
- Able to sit, stand and walk around for long hours at a time
- Abilities to lead and manage drivers
- Effective communication, including writing, speaking and interpersonal communication
- Multitasking skills
- Ability to make accurate predictions of the possible needs
- Extensive Industry Knowledge
- Keep organization and time management skills
- Confident, outgoing, and with a predisposition to teach others
- Ability to effectively troubleshoot problems and work collaboratively within a team environment
- Excellent technical proficiency, literacy skills, and a competent computer user
- Strong stakeholder management