Field Support Specialist

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market.

Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinking

To maintain competitive advantage as we grow, we are currently looking for a new POS Field Operations Engineer:

Job purpose:

Responsible for the on-site set up of hardware for ECR deployments, customer on-site training and on-site replacement, repair, and reconfiguration of existing customer hardware.

Key accountabilities and decision ownership:

• On site set up of hardware such as ECR touchscreens, printers, scanners, cash drawers and payment devices. Includes connecting devices to power and network and configuring devices.
• Positioning, physical installation of devices and tidy and sensible cable management
• Accessing and configuring the network to facilitate functioning of network devices including IP printers, kitchen displays, handheld devices access points, switches and routers.
• Ensuring wireless network coverage is sufficient to support wireless devices like handheld ordering devices and planning and installing adequate access points when required
• Testing the completed set up in a comprehensive manner to ensure all device configuration and setup is working as intended
• Troubleshooting issues detected or reported by customers in a methodical manner to identify hardware issues or misconfigurations and rectifying them according to company best practices
• Training customers in hardware use by demonstrating the hardware and software and responding to customer questions
• Diagnosing hardware and configuration issues and putting a plan in place to resolve them
• Managing hardware deployments, configuration, and issue resolution through our ticketing system
• Repairing or replacing damaged or nonfunctioning hardware
• Manage your time effectively and deliver results to the customer on time within agreed SLAs