Customer Support Engineer - Banha

Z2 Data -
Banha, QalubiaPosted 2 years ago

59Applicants for5 open positions

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Work with teams to estimate the amount of time/work needed and establish a project plan to guarantee meeting the deadlines.
Follow up / communicate with teams by emails, calls, meetings or desk visits to ensure that project is going smoothly
Finalize the data delivery generated by teams and deliver to the customer per the schedule
Communicate with customers by email regarding the ongoing projects.
Address the issues & complaints reported by customers & solve them with the team
Prepare custom reports
Manage requests/issues sent from prospective customers and prepare reports
Monitoring support tickets submitted by customers, evaluating them and assign to responsible teams
Follow up with all teams to ensure that tickets are closed within the approved timeline
Follow up on tickets that are pending supplier’s response and close them according to the process

Bachelor’s degree of Engineering )Communications, Electronics, Power or Mechatronics )
1 year experience
English: Very good (writing/speaking)
Proficient in MS Office (Excel, Access, Word, PowerPoint etc.)
An analytical mindset with problem-solving skills
Excellent communication and collaboration skills
Problem solving and flexible to workload