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Job Description
- Respond to customer queries in a timely and accurate way, via phone, email, or chat.
- Asking questions to engage customers and keep the conversation going.
- listening to the customers' needs to generate repeat sales.
- Gathering and documenting customer information, payment methods, and reactions to our courses.
- Keeping up to date on all Courses and informing customers of new services.
- Sharing problems and effective solutions with team members to reach the best results.
- Gather customer feedback and share it with our Sales, and Marketing teams.
- Follow up with customers to avoid any problems in the future.
- Update our internal databases with information about technical issues and useful discussions with customers.
- Analyzing and reporting customer complaints.
- Meeting sales quotas.
- Assist managers in sales strategy development.
- Delegate tasks and set deadlines.
- Set sales targets and motivate the sales team.
- Improve the quality of the sales associates as quality assurance agents monitor and coach the sales rep.
- Facilitate inter-departmental communication to effectively provide customer support.
Job Requirements
- Excellent communication skills.
- Creative thinking skills.
- The patience and ability to engage customers in conversation.
- Good sales ability.
- Working knowledge of relevant computer software.
- Excellent interpersonal and problem-solving skills.
- The ability to handle rejection and stress in soliciting customers
- Familiarity with our industry is a plus.
- Patience when handling tough cases.
- Preferably a graduate of the Faculty of Computer Science.
- At least 5 years of experience as a seller.
- Maximum age 35 years old.
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