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Job Description
- Provides 1st line support for end users
- Administrates and maintains the IT hardware and software
- Does the maintenance plans as per the agreed schedules.
- Resolves systems errors and problems as they occur applying the appropriate fixes to these problems
- Uses, updates and adds issues logs to the IT knowledgebase
- Handles IT tickets life cycle via the service desk system
- Delivers logs, issues analysis, systems reports & KPIs on time
Job Requirements
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software (eg. Zendesk)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technology, Computer Science or relevant field
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
