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Job Description
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask about questions to quickly understand the root of the problem
- Track issues through to resolution, within agreed time limits
- Cooperate with various team members (Project Managers, Architects, QC, Analysts, Product owners, Development team members, etc.).
- Solve Problems, Manage, and Break down, estimate, validate, and verify work activities.
- Constantly improving one self’s technical abilities, and cooperate with the surrounding team to improve the whole team.
- Automate tasks through appropriate tools.
- Properly escalate unresolved issues to appropriate internal teams (Development team)
- Prioritize and manage several open issues at one time.
- Monitor system's health and performance
- Ensure high levels of performance, availability, sustainability and security
- Analyze, solve, and correct issues in real time
- Provide suggestions for solutions
- Refine and automate regular processes, track issues, and document changes
- Assist developers with query tuning and schema refinement
- Provide 24x7 support for critical production systems
- Perform scheduled maintenance and support release deployment activities after hours.
Job Requirements
- Bachelor's degree in Engineering, Software, or a related discipline or the equivalent.
- 1 to 3 years of Relevant experience
- Experience in MS SQL server, Power BI, Reporting Services.
- Excellent knowledge of software development life cycle.
