Sales Operations Specialist

Responsibilities:

• Managing the operation process for transporting products, distributing tasks and work orders on the cars by receiving exchange requests from the Sales Department and distributing them to cars after making sure that there is a sufficient balance of products in the stores to start the transporting process.
• Daily effective follow-up with order creation branches.
• Daily Follow up with drivers till delivered the products to customers.
• Preparing and submitting Daily reports to the direct manager on the transferring of products.
• Administrative responsible for attendance, absence and expenses for drivers and delivery representatives monthly.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Record all driver violations and call to action performed as part of the service level agreement.
• Developing, implementing, and improving transportation policies and procedures.
• Collaborating with internal departments to optimize transportation services.
• Evaluating driver performance, handling customer queries, and resolving complaints in a timely manner.
• Prepare a monthly schedule for the most appropriate distribution of drivers on the available cars according to the vacation schedule, timetables, and planning plans.
•  Other duties and responsibilities as requested by Management.